Returns Policy

At XELVARONIS, we are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we are here to help.

Return Period

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it, with all original packaging and tags intact.

Return Process

1. Contact our customer service team at [email protected] to initiate a return.
2. Once your return is approved, you will receive a return shipping label and further instructions.
3. Pack your item securely, attaching the provided shipping label.
4. Drop the package off at your nearest shipping location.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Exclusions

Certain items are non-returnable, including but not limited to: personalized items, items on sale, and gift cards. Please contact us if you have questions about specific products.

Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item, except in cases where the product is defective or not as described.

For more information, please reach out to our support team.

Thank you for shopping with XELVARONIS.